Frequently Asked Questions
How does an on-line course work?
Why is online traffic school better than a traditional 1 day classroom course?
How long does the course take?
If I already paid a fee to the court – do I have to pay for a traffic school course in addition?
How do I pay for the course?
Am I eligible to take this course?
What if my certificate is due today?
How long does it take to receive my certificate of completion?
Do you send my certificate directly to the court?
How do I register?
How do I return to the course?
What hardware system do I need?
Can I use any computer?
What is your refund policy?
What are the requirements to receive my certificate of completion?
How do I take my final exam?
What happens if I fail the quiz or final exam?
What if I need help?
How does an on-line course work?
It’s very simple. Rather than losing a day stuck in a classroom, you can log on to any computer, anywhere that has internet access and complete as little or as much of your course as you want. Each time you re-enter the course you will be taken back to where you last left off. At the end of the course, you will take a online final exam. Once complete, a certificate of completion will be mailed to the address you provided at registration.
Why is it better than a traditional 1 day classroom course?
The great thing about an online course versus a traditional 8 hour classroom setting is the convenience. You can work on the course 24 hours a day 7 days a week. You can do a little or all the course at one time. You can take the course from any computer with internet access anywhere in the world.
How long does the course take?
You can sit and complete the course all at one time or you can complete a chapter and return at a more convenient time. Whenever you stop, Dallas Online Defensive Driving will take you back to where you last left off the course. You can log on and off as many times as you wish until you have completed the program.
If I already paid a fee to the court – do I have to pay for a traffic school course in addition?
Unfortunately, the answer to that question is yes. The fee you paid to the courts was for the privilege of taking a defensive driving course to dismiss your points. The payment to the courts is actually an administration court fee. You have to pay for the course itself. Fortunately, Dallas Online Defensive Driving does not charge extra for printing your Certificate of Completion as other online traffic schools do. The one charge covers your course, final exam (if taken online) processing your Certificate of Completion and standard U.S. Postal mail.
How do I pay for the course?
You can pay via your credit card, check debit card, check or money order. You will be linked to a secured ordering page where you can pay quickly and effortlessly. Your purchase is safe.
Am I eligible to take this course?
It is important that you verify with the court you received your ticket from if you are eligible to complete a traffic school course online. If so, this website will tell you if Dallas Online Defensive Driving's course is approved in your state. Simply click on which state you received your ticket and you will have all information for that state’s online traffic school rules. It’s really quite simple.
What if my certificate is due today?
We urge you to contact the court immediately. You may be eligible for an extension, however, that is determined by the county and court in which your certificate is due.
How long does it take to receive my certificate of completion?
We process the certificates of completion each business day. Any courses completed by 4:00pm E.S.T. will be processed that day. Any courses completed after the deadline will be processed the next business day. The certificates must be sent directly to the student. Generally, it can take 3 – 5 days to receive your certificate via U.S. Postal Service. You may want to use the expedited service available for an additional cost. You can choose that option on the order page. Overnight delivery is available.
Do you send my certificate directly to the court?
No. Texas requires us to send the certificate of completion to the student. Once you receive it from us, you will forward it to your court.
How do I register?
It's, very simple. Click on the Register button. You will be asked in which state you received your ticket. Click on the appropriate state. You then will fill out a registration page with the information necessary to process your certificate of completion. Click on the continue button at the bottom of the page and you are on your way. You may enter and exit the course as often as you like – you will be taken back to the place you left off when you return.
How do I return to the course?
This is very simple. Go to the home page and click on log-in button. You will be asked your driver’s license number and the e-mail address you registered with. The system will take you back to the last section and page you were studying.
What hardware system do I need?
Dallas Online Defensive Driving will work with any system running Netscape 6.0 or higher and 5.0+ or greater. A standard media player is required. If you do not have a media player you will be able to download one for free. Because there are many flash and streaming videos, this course is best viewed with a DSL, cable or faster connection. A standard dial-up connection will have delays in the video and audio streaming.
Can I use any computer?
Yes you can. As long as that computer has internet access, you can go to www.Dallas-Online-Defensive-Driving.com and click on the log-in button. You will be taken back to where you last left off.
What is your refund policy?
If for any reason you are not happy with the course, you simply call our toll free number 1-888-470-7881 and request a refund from our customer service representative. As long as your final exam has not already been processed, you will receive an immediate refund, hassle-free.
What are the requirements to receive my certificate of completion?
You must complete all phases of the course. Texas requires you pass your final exam with a minimum score of 70%. You must have completed the course without the help of anyone else, and you must have paid for the course.
How do I take my final exam?
For Texas, the final exam is taken online immediately after you complete the last chapter.
What happens if I fail the quiz or final exam?
You may retake the final exam or quizzes. Texas limits you to 3 attempts to pass the final exam. Don't worry, there is a course review and study guide before you take the final.
What if I need help?
You may contact via the phone at our toll free number 1-888-470-7881 or via e-mail at support@Dallas-Online-Defensive-Driving.com or write to Dallas Online Defensive Driving 3225 N. State Rd. #7 Margate, Florida 33063
